At YONYEX.store, your satisfaction is our top priority. We are committed to ensuring that every purchase meets your expectations. If for any reason you are not fully satisfied with your order, we offer a simple, transparent, and fair return and refund process.

Please review the policy below carefully.

1. Return Eligibility

1.1 Return Request Timeline

  • All return requests must be submitted within 30 days of delivery
  • Requests made after 30 days will not be eligible for return or refund approval

Once your return request is approved, we will provide you with a prepaid return shipping label via email for easy and hassle-free returns.

1.2 Condition of Returned Items

To qualify for a return, the item must meet the following conditions:

  • Must be unused and unwashed
  • Must be in original condition
  • Must include original packaging, tags, and accessories
  • Must not show any signs of wear, damage, or alteration

Items that are damaged due to misuse or improper handling will not be accepted.

1.3 Non-Returnable Items

For hygiene, customization, or clearance reasons, the following items are not eligible for return:

  • Personal care or hygiene-related products
  • Final sale or clearance items
  • Customized or personalized items

1.4 Return Shipping Cost

We are happy to offer:

  • Free return shipping for all eligible return requests
  • No hidden charges or restocking fees

Your satisfaction is important, and we aim to make the return process as easy as possible.

2. Refund Process

Once your returned item is received and inspected:

  • Refunds will be processed to your original payment method
  • Processing time is typically within 7 business days
  • You will receive a confirmation email once your refund has been completed

Please note that depending on your bank or payment provider, additional processing time may apply.

3. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again
  2. Contact your credit card or payment provider (processing delays may occur)
  3. If the issue persists, contact us at support@yonyex.store

Our support team will assist you in resolving the issue promptly.

4. Damaged or Defective Items

We carefully inspect all products before shipping, but if you receive a damaged or defective item:

  • You must report the issue within 24 hours of delivery
  • Please include your order number and clear photos/videos of the issue
  • Send all details to support@yonyex.store

After review, we will offer one of the following solutions:

  • Replacement of the item
  • Full or partial refund
  • Exchange (based on availability)

5. Exchange Policy

We also offer exchanges for eligible products.

If you would like to:

  • Replace a product
  • Change to a different model or item
  • Request a size or preference change (if applicable)

Simply contact our support team, and we will guide you through the exchange process step-by-step.

6. Customer Support Commitment

At YONYEX, we believe in providing a smooth and stress-free customer experience. Our team is always ready to assist you with returns, refunds, or any order-related concerns in a professional and timely manner.

7. Contact Information

If you have any questions or need assistance, please contact us:

Business Name: Yonyex
Phone: +1 (714) 542-1422
Email: support@yonyex.store
Address: 160 W 24th St, New York, NY 10011, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)