At YONYEX.store, we are committed to delivering your orders quickly, securely, and with complete transparency. This Shipping Policy outlines our shipping locations, processing times, delivery estimates, and related procedures in accordance with U.S. standards.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Locations

We currently ship within the United States only.

  • Nationwide coverage, including all 50 states
  • Alaska and Hawaii are fully supported
  • At this time, international shipping is not available

Warehouse Location:
160 W 24th St, New York, NY 10011, United States

2. Shipping Costs

We are pleased to offer:

  • Free Standard Shipping on all orders within the United States
  • No hidden fees or additional charges
  • The price you see at checkout is the final price you pay

3. Shipping Methods

To ensure safe and timely delivery, we partner with trusted carriers such as:

  • USPS
  • UPS
  • FedEx

The shipping carrier is selected based on your location, package size, and product type to provide the most efficient delivery service.

4. Processing & Handling Time

  • Orders are processed within 1–2 business days
  • Orders placed after 5:00 PM (EST) will be processed on the next business day
  • Orders are processed Monday through Friday (excluding holidays)

We aim to dispatch all orders as quickly as possible without compromising quality checks.

5. Estimated Delivery Time

  • Transit Time: 3–5 business days
  • Total Delivery Time: 4–7 business days (including processing and shipping)

Please note that delivery times are estimates and may vary depending on location and carrier conditions.

6. Order Tracking

Once your order has been shipped:

  • A tracking number will be sent to your registered email address
  • You can track your shipment directly through the carrier’s official website
  • Tracking updates may take up to 24 hours to become active

7. Returns & Refunds

We want you to shop with confidence:

  • Returns: Accepted within 30 days of delivery
  • Refunds: Processed within 7 business days after we receive and inspect the returned item

For complete details, please refer to our Return & Refund Policy page.

8. Shipping Issues

If you encounter any issues with your order, please contact us promptly:

  • Damaged or incorrect items: Must be reported within 24 hours of delivery
  • Lost packages: Contact us if your order has not arrived within 10 business days from the shipping date

Our team will work quickly to resolve any problems and ensure your satisfaction.

9. Order Changes & Cancellations

  • Orders can be modified or canceled within 24 hours of purchase
  • Once the order has been shipped, changes are no longer possible
  • In such cases, requests will be handled under our Return & Refund Policy

10. Delays & Exceptional Circumstances

While we strive to meet all delivery timelines, delays may occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • High order volumes
  • Public holidays or unforeseen events

If your order is affected, we will notify you via email with updates and revised delivery timelines.

11. Time Zone Reference

All processing and shipping times are based on:

Eastern Standard Time (EST)

12. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: YONYEX
Phone: +1 (714) 542-1422
Email: support@yonyex.store
Address: 160 W 24th St, New York, NY 10011, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)